Helix Sleep sells hybrid mattresses manufactured using polyfoam comfort systems, dual-layer covers, and pocketed coil support cores reinforced with polyfoam base layers. Helix Sleep Customer Service
Helix Sleep allows full mattress customization. Purchasers are urged to fill out a questionnaire that asks for their weight, height, firmness preferences, sleep position, and other options. Then based on these results, Helix Sleep will suggest one of the following 6 mattress models; each respective variant offers a unique combination of support and firmness:
- Helix Sunset: ‘Soft’ firmness, targeted cushioning, and balanced support
- Helix Moonlight: ‘Soft’ firmness, moderate cushioning, and extra support
- Helix Midnight: ‘Medium’ firmness, targeted cushioning, and balanced support
- Helix Dusk: ‘Medium’ firmness, moderate cushioning, and additional support
- Helix Twilight: ‘Firm’ firmness, targeted cushioning, and balanced support
- Helix Dawn: ‘Firm’ firmness, moderate cushioning, and additional support
Helix Sleep hybrids with targeted cushioning conform closely, which makes them optimal for side sleepers. While mattresses with moderate cushioning don’t conform as much and are suitable for pretty much all sleep positions. Lighter men and women may feel more comfortable on models with balanced support, while those that weigh 130 pounds or more often prefer the variants with extra support.
Helix Sleep also offers two variants with dual-firmness, the Helix Dual Balanced (with balanced support and targeted cushioning) and the Helix Dual Extra (with additional support and moderate cushioning). Both of these variants have one ‘Firm’ side and one ‘Soft’ side, making them great for couples with differing preferences. Lastly, the Helix Nightfall is a hybrid designed for larger, heavier people. This mattress has an additional layer of memory foam for maximum support.
My review of Helix Sleep mattresses found that the customizable aspect conforms to sleepers with a wide assortment of body types and firmness preferences. The mattresses also have strong edge support, isolate motion transfer nicely, and produce less noise than the average hybrid. Helix Sleep Customer Service
Keep reading for my complete review of Helix mattresses, including sleeper and performance ratings, the company’s delivery and return policies and everything else you have to know about these mattresses.
Construction Helix Sleep Customer Service
All nine of the different iterations of the mattress will differ slightly in construction, but for 6 of the 9 models, the construction should be fairly similar. The 6 core variants (listed above) are 10 inches tall, made up of 6 inches of individually wrapped coils and 4 inches of foam.
Helix mattresses differ in firmness and density based upon the foams utilized in order to achieve more/less firmness and more/less support. The four unique foams utilized within Helix mattresses are high-grade polyurethane foam, memory foam, Helix Dynamic Foam, and a DuraDense Foam (aka support foam). Not all the beds have all the foams – some just have three of the four – but it really shouldn’t matter much for the purchaser. The foams are merely levers that Helix Sleep can pull in order to offer nine different variants (and supposedly have a mattress for everyone). Helix Sleep Customer Service
Underneath, I briefly discuss the construction (materials and quality) of the average Helix mattress, the Helix Midnight.
Cover – Initially, all Helix mattresses have exactly the same cover, made of 100 percent polyester. I found it to be thin and stretchy, allowing for some great breathability. However, if you would like something more lavish, you can elect to swap out the normal cover for the brand’s UltraCool one, which is composed of a phase change material for temperature regulation.
Comfort Layer – Up top, you will find a heavy layer of memory foam. This material has a slow reaction to pressure, which means you are probably going to encounter some great body shaping. While it might seem odd for a supposedly medium firmness mattress to make use of a memory foam layer, it’s important to remember that the feeling of deep sinkage does not necessarily translate to softness; in fact, most of the time it gives quite a firm feel.
Transition Layer – After sinking through the comfort layer, you’ll discover a transition layer of poly foam. This layer works to suppress the sinkage of the memory foam and create a supportive, medium firm feel as you hit the pocketed coils below.
Support Layer – Most of the mattress is made up of this section of pocketed coils. This system gives a supportive lift to the construction, working to place the sleeper “on top” of the bed, instead of “in it”. Since these coils are wrapped individually, they’re also likely to encourage additional breathability as air flows in between the spaces in the coils.
Base Layer – Lastly, you will find a thin segment of high-density poly foam. This segment doesn’t affect the feel of the bed too much, working mostly to provide the pocketed coils something off of which to respond.
Firmness and Support
After taking a peek at the construction of the Helix mattresses, let us discuss their different feels and firmness levels.
The firmness level of the Helix is going to differ widely depending on which variant you select. The Helix Dusk and Midnight, have medium firmness levels, which is going to be quite versatile and therefore best-selling. If you are more particular, however, Helix Sleep would be happy to oblige you with additional options.
Laying down on the Helix Midnight, the uppermost foam comfort layer feels soft and produces some quality body contouring, while the rest of the materials in the mattress work to counteract this and make an overall firmer composition. The pocketed coils and the firmer support foams also help with re-positioning.
For back sleepers, there is just enough good comfort material in the mattress to conform to your lumbar while supporting your upper spine in a neutral position. For heavier buyers or people who prefer a firmer mattress, there are 2 more options for you in the Helix Dawn and Helix Twilight variants.
Many side sleepers should feel perfectly comfy on the Midnight, but, if you’re wanting a bit less pressure while still sticking with a flexible medium firmness, you might decide to take a look at the Helix Dusk, which utilizes a body-conforming latex-alternative foam that is breathable and gives the surface a small bit of bounce.
Those who sleep on their side typically have to be more mindful of pressure since they sleep with most of their weight on a smaller area. Those who are lighter than average or people in the market for a lot of pressure relief may want to stay with the plusher models.
Those who sleep on their stomach will feel supported in the Midnight, particularly if this is not their primary position or they have a tendency to change things up a lot. Firmer choices may be preferable for exclusive tummy sleepers so that they can ensure their hips do not dip and over-arch their backbone.
Last, the manufacturer suggests Helix for sleepers around 350 lbs or partners that weigh a maximum of 250 pounds each. If you or your partner are substantially bigger than average, the company has also produced a mattress called the Nightfall that is built to accommodate a total weight of 1000 pounds.
Partners with different body types or preferences can also pick a dual comfort option that combines Firm with Plush.
Bear in mind that if none of these options seem quite right, you may always have a look at the 4 other mattresses in the newest collection: the Sunset (plush, softer compared to the Moonlight), Dusk (moderate feel, slightly firmer compared to the Midnight), Twilight (firm, made for side sleepers), or Dawn (the firmest option of the bunch).
Now, let us chat about motion transfer, or the amount of activity that is noticeable from one side of the mattress to the other. While this is going to be important for many buyers, those who sleep with a spouse may find it particularly intriguing as it will show just how bothered you will be by your bed mate’s nighttime movements. Helix Sleep Customer Service
According to my research, Helix surpasses expectations for hybrids in this space due to the quantity and quality of foam it contains, as well as the pocketed coils that help keep motion at its source. If you are a light sleeper worried that motion from the other side of the bed will wake you, you should not have much concern with this hybrid. I would say that all of the Helix mattresses are a good choice for couples.
When buying a new mattress, most people wish to know whether they’ll feel like they’re sinking “into” the it or laying “on top” of it.
While you may encounter some immediate sinkage in the uppermost foam layers, by the time you sink through these layers, you’ll hit the pocketed coils and experience fantastic support. This combination will appeal to a wide assortment of sleepers, but will suit stomach and back sleepers the most.
Though I do feel the memory foam collapse as I sit near the edge of the mattress, the pocketed coils stop the mattress from compressing too much beyond that. I feel very secure sitting on the bed.
In my opinion, Helix mattresses perform above average when it comes to edge support compared to other bed-in-a-box brands, and this is because of their freshly updated edges containing reinforcement in the coil unit. There can be some compression at the comfort foams when you sit with your entire weight on the side, but laying on the side should feel comfy and safe. Partners who want more space to stretch out typically appreciate stronger edges.
Laying down, I also feel like I could get close to the edge of the mattress without feeling like I will roll over or be pushed off the mattress. Overall, I think the Helix mattress has nice edge support.
100 Night Sleep Trial
Among the best features of buying a mattress-in-a-box online is the sleep trials that they usually come with. Helix is no different. You customize the mattress that is meant for you, place your order, and within two weeks, it’s sent to your home. From the moment you click to buy the mattress, you’ve got 100 nights to check it out (minus the time for delivery, so it is more like 90 nights). If it isn’t what you wanted, you can return it for free, and get a complete refund.
Should you return the mattress, it is not restocked or resold. Actually, Helix Sleep locates a local place to donate it. If there’s no way Helix can find a way to donate your refunded mattress, it is recycled instead. Helix Sleep Customer Service
The Helix Mattress includes a generous 10-year warranty that covers defects, but it comes with limitations, exceptions, plus the burden of proof is on the customer (like most warranties). Needless to say, you must be the first owner of the mattress to use the guarantee, and you will need to be sure you keep your receipt as proof of purchase.
Provided that you follow all Helix’s expectations for use, your warranty should be valid. That means you will need to use a suitable foundation (no adjustable bed frames or slats more than 4” apart) and that you don’t use the Helix improperly – no jumping on the bed!
If your Helix starts to have an indentation of 1 inch or longer, something that generally happens when low-density foams break down, then you could qualify for a replacement or repair of your mattress.
Helix Mattress: Pricing
If you are convinced that a Helix Sleep mattress is excellent for you, you will see the pricing and size information below. However, please be aware that these prices reflect standard pricing, and does not consider my special promo. Click here to receive my special discount and get up to $125 off your Helix today.
Helix Sleep mattresses range from $600 to $1,440.
What’s The Best Way To Care For Your Helix?
Helix mattresses require no turning, but it is suggested that you rotate the mattress perhaps once or twice a year to prevent it from wearing down from excess sagging.
For regular cleanup, it is suggested to use cold water along gentle dish soap to clean any stains or dirt. Be certain that you clean using gentle circular motions, rather than rubbing.
Final Thoughts Helix Sleep Customer Service
If you are searching for a mattress and are not quite sure what feel that you need, Helix’s Color Match system and quiz might be the secret to unlocking your very best sleep with minimal hassle. Their awesome system, which is based on expert sentiment and AI, was created to better their client’s sleep by providing a better match. Helix Sleep Customer Service
The attributes of the Helix were thoughtfully manufactured to provide choices whether you were searching for a mattress that stays cool all night, in the event that you needed one to support your shape with a thick comfort system, or both! The pocketed coil unit should provide amazing edge support and movement transfer is at a minimum with their individually-wrapped build.
I hope that I’ve provided you some notion of what the average sleeper can expect from this mattress, but it does offer an impressive range of customization with a choice for literally every specific need or desire. Your next best sleep may just be a brief online quiz away.
Helix Sleep Customer Service